Support & Download  > FAQ 
Frequently Asked Questions
We get a lot of e-mails with a lot of questions. Listed below are the most frequently asked questions. Please view the answers listed below, before getting in touch with our customer service representative.If you do not find answers to your questions on the FAQ list, please email us your enquiry using our contact form.

Q. I bought a product from you and it is not working properly. What should I do?
A.  First, you should contact the company that the product was purchased from. If you do not know where the product was purchased from, you can call one of our Pointe International customer service representatives and they will help you solve your problem.
 
Q. I am missing something with my order.
A.  Please contact the company with whom you placed the order.
 
Q. I am interested in purchasing one of your products, how would I go about doing that?
A.  Please contact one of our Pointe International customer service representatives.
 
Q. I am missing the security software that comes with the iStick. Where can I get it?
A.  Under the ?Support & Download? section of our website, click on ?drivers.? There you will find and be able to download the security software, as well as the manual, for the iStick.
 
Q. Can I buy your products throught the website or call you to place an order?
A.  We currently offer our products through distributors such as Hand Trucks R Us, Officemax, and Grainger. If you are a consumer and are interested in purchasing our products,?you can?contact these distributors. ?If you are a distributor and are interested in distributing our products, please contact us at 847-781-1888.